Top IT trends in 2023

Posted by Colin Pearce
On January 5, 2023

These are my thoughts on the top IT trends in 2023, and what clients can expect from IT companies. We discuss at length what to look for in our 2023 IT Services Buyer’s Guide. Check it out for information about costs, details on IT services and products, how to find an IT company, and questions […]

4 ways to achieve transparency from your IT services company

Posted by Colin Pearce
On December 15, 2022

Transparency can be lacking in the IT services world. Some individuals in the industry are so focused on the technology that they overlook the importance of transparency. They can come across as secretive, combative, difficult. Because of this, the prospect of switching IT providers can feel daunting. We are always working on transparency. Transparency is: […]

Does your team work remotely? Here’s how to secure your computers

Posted by Colin Pearce
On November 25, 2022

If your team is doing any level of remote work, make sure your IT support team secures your computers and data while away from the office. How your IT team can help you work remotely and securely Your work data needs to be safely secured and backed up, whether your team is in the office […]

Save your office money by upgrading your phone system

Posted by Colin Pearce
On November 14, 2022

If your office hasn’t updated its phone system yet, you have a great opportunity to modernize your phones and save money at the same time. What is VOIP? VOIP, or “voice over internal protocol” is a replacement for traditional phone lines. It was invented in the 90s, and became popular in the 2010s. Business internet […]

The secret to knowing when NOT to change office technology

Posted by Colin Pearce
On October 14, 2022

Office technology changes just as fast as the rest of it. It feels impossible to keep track of all the Instagrams, TikToks, and Discords of the social media world. And then on top of that, changing computers, software, the cloud, video calling, chatting, password management and cyber security stuff. The amount of information out there […]

The #1 way to improve cyber security immediately

Posted by Colin Pearce
On September 21, 2022

Cyber security is a hot topic right now, and rightly so. Attacks are increasing, from automated “bots” to direct, targeted attacks. Hackers can steal data, hold data hostage for a lot of money, and/or use your online identity to scam others. We do regular webinars on this subject. Here is a recorded version: Many cyber […]

5 things dog walking and IT services have in common

Posted by Colin Pearce
On January 12, 2021

All small service businesses have a lot in common. My wife and I ran a popular local dog-walking company for three and a half years, servicing hundreds of people and doggos. There is a surprising amount of cross-over between dog walking and IT services. Here’s what we learned. 1. Standardization benefits everyone. Small businesses must […]

A small IT company: what does this mean?

Posted by Colin Pearce
On September 8, 2020

You might read online or hear me say that we’re a small IT company. We also sometimes mention that we are a family business. What does this mean and why do we talk about it? We’re not backed by venture capital – we’re a small, local company and we’re in this for the long term. […]

Plan for your hacking safeguards to fail

Posted by Colin Pearce
On July 9, 2019

You must plan for your hacking safeguards to fail if you don’t want to lose a ton of money. Another major payoff for “hackers” hit the news. Their ransom cost a Florida town (and their insurance) hundreds of thousands of dollars. The lesson here is: businesses and organizations must have hacking safeguards in place. But […]

A plan for new software calls for soft skills

Posted by Colin Pearce
On June 23, 2019

Good tech support should include key soft skills. If your business is looking to do a “digital transformation” and roll out a new workflow or software suite, here are two stats to keep in mind: – 63% of CRM (customer relationship management) implementations fail. – 70% of ERP (enterprise resource planning) implementations fail. Therefore, you […]

Request a call