Microsoft 365 helps measure quiet hours

  • Posted by Colin Pearce
  • On January 22, 2020
“Quiet hours”? Do we even know what that means anymore?! Hopefully we all get a chance to disconnect and recharge outside of our dedicated vacation time. This tool is a good reminder to do just that on a regular basis. The Microsoft Office 365 “My Analytics Wellbeing” feature encourages quiet hours, because time away from […]
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The LifeLabs hack was simple and could happen to anyone without the right data security in place

  • Posted by Colin Pearce
  • On January 2, 2020
Medical company LifeLabs recently fell victim to hacking, revealing some glaring issues with their IT systems. The hacking has potentially affected millions of customers across Canada. Basic security protocols by an informed IT partner could have prevented this costly security incident. Ransomware is the practice of using computer software to freeze or steal company data […]
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Are you on the hook for your IT tools?

  • Posted by Colin Pearce
  • On December 9, 2019
I wanted to outline for Toronto workplaces who is typically responsible for IT tools and contracts. Most IT companies will have preferred suppliers. For instance, we use Microsoft 365 for email, Duo for two-factor authentication, Cisco Meraki and Ubiquiti for wireless equipment, and so on. But who is responsible for signing up for IT tools and contracts? […]
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What is the history of IT support and where is it going?

  • Posted by Colin Pearce
  • On November 22, 2019
The history of “information technology” (IT) services as we know and love it starts in the 1980s. Many IT companies today provide “managed services.” Meanwhile, IT-as-a-service is also emerging. But in the 80s, a company needed multiple IT specialists to fix technology issues. During the 1980s, workplaces started using more and more technology to help […]
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No rush to change from Windows 7

  • Posted by Colin Pearce
  • On November 5, 2019
Microsoft has announced that it will no longer provide their updates and support for Windows 7 as of January 2020. But there is no need for Toronto offices to rush to change to Windows 10 computers. With “end of life” approaching for Windows 7, you may be getting a lot of pressure to upgrade your […]
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How green is your IT?

  • Posted by Colin Pearce
  • On September 27, 2019
Toronto, there are ways to substantially “green” our workplace IT. Today as thousands gather downtown, we are witnessing a massive call on governments around the world. People want systemic action on climate change and environmental sustainability. As a result of this movement, some are wondering about our individual energy consumption at work. How much impact […]
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Pipedrive and Me: Taking a CRM from mess to YES!

  • Posted by Nolan Witkowski
  • On August 9, 2019
I was optimistic when we chose Pipedrive as our new CRM (customer relationship management) software to help us manage sales and new clients at our Toronto IT company. My job was to learn, then implement it. With its clean interface, at first I thought it would be a breeze…then I looked at all the options. […]
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Plan for your hacking safeguards to fail

  • Posted by Colin Pearce
  • On July 9, 2019
You must plan for your hacking safeguards to fail if you don’t want to lose a ton of money. Another major payoff for “hackers” hit the news. Their ransom cost a Florida town (and their insurance) hundreds of thousands of dollars. The lesson here is: businesses and organizations must have hacking safeguards in place. But […]
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The challenge of demonstrating value in IT

  • Posted by Colin Pearce
  • On July 2, 2019
If you work in tech support, it can be difficult to describe what you do. Your elevator pitch – that one or two-liner that shares with people what you do in your job or business – is probably pretty boring. Demonstrating overall value in IT is equally challenging. It’s hard to make day-to-day information technology […]
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