No rush to change from Windows 7

  • Posted by Colin Pearce
  • On November 5, 2019
Microsoft has announced that it will no longer provide their updates and support for Windows 7 as of January 2020. But there is no need for Toronto offices to rush to change to Windows 10 computers. With “end of life” approaching for Windows 7, you may be getting a lot of pressure to upgrade your […]
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How green is your IT?

  • Posted by Colin Pearce
  • On September 27, 2019
Toronto, there are ways to substantially “green” our workplace IT. Today as thousands gather downtown, we are witnessing a massive call on governments around the world. People want systemic action on climate change and environmental sustainability. As a result of this movement, some are wondering about our individual energy consumption at work. How much impact […]
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Pipedrive and Me: Taking a CRM from mess to YES!

  • Posted by Nolan Witkowski
  • On August 9, 2019
I was optimistic when we chose Pipedrive as our new CRM (customer relationship management) software to help us manage sales and new clients at our Toronto IT company. My job was to learn, then implement it. With its clean interface, at first I thought it would be a breeze…then I looked at all the options. […]
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Plan for your hacking safeguards to fail

  • Posted by Colin Pearce
  • On July 9, 2019
You must plan for your hacking safeguards to fail if you don’t want to lose a ton of money. Another major payoff for “hackers” hit the news. Their ransom cost a Florida town (and their insurance) hundreds of thousands of dollars. The lesson here is: businesses and organizations must have hacking safeguards in place. But […]
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The challenge of demonstrating value in IT

  • Posted by Colin Pearce
  • On July 2, 2019
If you work in tech support, it can be difficult to describe what you do. Your elevator pitch – that one or two-liner that shares with people what you do in your job or business – is probably pretty boring. Demonstrating overall value in IT is equally challenging. It’s hard to make day-to-day information technology […]
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A plan for new software calls for soft skills

  • Posted by Colin Pearce
  • On June 23, 2019
Good tech support should include key soft skills. If your business is looking to do a “digital transformation” and roll out a new workflow or software suite, here are two stats to keep in mind: – 63% of CRM (customer relationship management) implementations fail. – 70% of ERP (enterprise resource planning) implementations fail. Therefore, you […]
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