The most frequent questions we get at our help desk

Posted by Colin Pearce
On June 9, 2022

As part of our service, we run a “help desk” for clients. That means when someone is at work and there is an IT issue of any kind, they call or email us. We work with them until it’s resolved. It’s a big part of what we do. We do a lot of infrastructure management, […]

Employee monitoring: What digital information are you tracking?

Posted by Colin Pearce
On May 18, 2022

In Ontario, we are hearing more about “employee monitoring.” This is the practice of digitally monitoring, or surveilling employees. Laws now require companies with 25 or more employees to have a written policy about it. Regardless of your company’s size, you may have some questions about this. What is employee monitoring? Are my IT systems […]

5 ways your IT company can help you fight cyber attacks

Posted by Colin Pearce
On April 6, 2022

Cyber security and knowing how to fight cyber attacks is increasingly important to many companies. Hackers are always improving their techniques. They don’t stop to pick and choose targets. Attacks are on the rise and worryingly, even small companies are at risk. There is no way to “stay off the radar.” Many attacks are not […]

What we do

Posted by Colin Pearce
On July 6, 2020

Brass tacks. What does an IT company like ours do? We are an IT company that does comprehensive monthly IT services for businesses and non-profits with 15-100 staff. Who needs a monthly IT package? Any business or non-profit whose staff uses computers to do their jobs. If something breaks, you have an IT company to […]

The LifeLabs hack was simple and could happen to anyone without the right data security in place

Posted by Colin Pearce
On January 2, 2020

Medical company LifeLabs recently fell victim to hacking, revealing some glaring issues with their IT systems. The hacking has potentially affected millions of customers across Canada. Basic security protocols by an informed IT partner could have prevented this costly security incident. Ransomware is the practice of using computer software to freeze or steal company data […]

Plan for your hacking safeguards to fail

Posted by Colin Pearce
On July 9, 2019

You must plan for your hacking safeguards to fail if you don’t want to lose a ton of money. Another major payoff for “hackers” hit the news. Their ransom cost a Florida town (and their insurance) hundreds of thousands of dollars. The lesson here is: businesses and organizations must have hacking safeguards in place. But […]