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    • (No) contracts
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      • Your Cloud Office system
      • Your work software
      • Virtual desktops
      • Remote access
      • Servers – with a twist
    • Managed IT services
      • Help desk
      • Tech support
      • Data backups
      • Data security
      • Two-factor authentication
      • Microsoft 365 Business
      • Email
      • Wireless
    • Support for internal IT staff
    • Office phones
    • Office cabling and wiring
    • Security cameras
  • For clients
    • FAQs
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    • Setting up the Cloud Office
    • Cloud Office security brief
  • Our team
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The most frequent questions we get at our help desk

  • Posted by Colin Pearce
  • On June 9, 2022
As part of our service, we run a “help desk” for clients. That means when someone is at work and there is an IT issue of any kind, they call or email us. We work with them until it’s resolved. It’s a big part of what we do. We do a lot of infrastructure management, […]
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Employee monitoring: What digital information are you tracking?

  • Posted by Colin Pearce
  • On May 18, 2022
In Ontario, we are hearing more about “employee monitoring.” This is the practice of digitally monitoring, or surveilling employees. Laws now require companies with 25 or more employees to have a written policy about it. Regardless of your company’s size, you may have some questions about this. What is employee monitoring? Are my IT systems […]
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  • Above is a simple report on the information our IT systems collect on a regular basis. We regularly collect this data for purposes of security and systems health. Our IT systems track the above data from Cloud Office virtual desktops, mobile phones, and workplace computers and laptops. Our IT systems do not perform any direct employee monitoring such as screen recordings or keylogging (keeping a record of what is being typed). If your company has 25 or more employees, it's time to write up and share a policy about this. And if you have fewer than 25 employees, it's still a good idea to ask your IT company about what type of information your IT systems are tracking.

    Colin Pearce is Inderly’s CEO.

    An IT and small business expert, Colin has provided support and advisory services to hundreds of  businesses across Ontario and Canada. In 2017 he created a simpler and more affordable tech support and virtual desktop system that includes almost all required IT infrastructure for professional services firms. He enjoys figuring out how to make business technology work best for each unique situation.

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5 ways your IT company can help you fight cyber attacks

  • Posted by Colin Pearce
  • On April 6, 2022
Cyber security and knowing how to fight cyber attacks is increasingly important to many companies. Hackers are always improving their techniques. They don’t stop to pick and choose targets. Attacks are on the rise and worryingly, even small companies are at risk. There is no way to “stay off the radar.” Many attacks are not […]
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What we do

  • Posted by Colin Pearce
  • On July 6, 2020
Brass tacks. What does an IT company like ours do? We are an IT company that does comprehensive monthly IT services for businesses and non-profits with 15-100 staff. Who needs a monthly IT package? Any business or non-profit whose staff uses computers to do their jobs. If something breaks, you have an IT company to […]
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  • Brass tacks. What does an IT company like ours do?

    We are an IT company that does comprehensive monthly IT services for businesses and non-profits with 15-100 staff.

    Who needs a monthly IT package?

    Any business or non-profit whose staff uses computers to do their jobs. If something breaks, you have an IT company to call for help. And we are always working to make sure things don't break in the first place. We also communicate with website and application vendors proactively to make sure you have the right products, taking an overall view of your business to make sure you are using the best tools at an appropriate price point.

    Everyone needs a contingency plan.

    Office technology, like a car or a house or anything that we make, fails. Things degrade, hardware breaks eventually, software needs to be maintained. We plan for failure and have offsite data backups for every client. Natural disaster could strike. Or a virus infection (such as 'Cryptolocker') could hold your data hostage. A massive server failure often involves issues with the physical server drives, or software failure. You don't want your IT team messing around in your office for a whole day or more trying to fix such problems while you wait, so in the event of an emergency we would move you to your back-up server and keep your business running while we fix the original problem remotely. Attention to detail and documentation well in advance is important here. You need a contingency plan to keep your business running if there is a major IT problem.

    It's an exciting time for IT.

    In the late 1990s, every organization had to have their own email server which would cost at least $2,000-$3,000 in licensing every 3 years, plus thousands more for a server, and more for IT expertise. But now you can have your whole work computer, including email and other applications, operating from centralized systems in the cloud for a monthly fee. It's usually not worth it to have your own big computer (server) sitting in your office needing replacing every few years, at a high cost to you. Overall with services like our flagship Cloud Office, your work technology is now more secure, easier to operate, and requires less maintenance than ever before.

Colin Pearce is Inderly’s CEO.

A 10-year veteran in the IT space, Colin has provided support and advisory services to hundreds of Canadian businesses employing thousands of staff. Having grown tired of selling businesses IT stuff they need, but don’t understand, he decided to create an easy platform that includes almost all required IT infrastructure. Now he can spend his time focusing on how to make business technology work for your unique situation.

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The LifeLabs hack was simple and could happen to anyone without the right data security in place

  • Posted by Colin Pearce
  • On January 2, 2020
Medical company LifeLabs recently fell victim to hacking, revealing some glaring issues with their IT systems. The hacking has potentially affected millions of customers across Canada. Basic security protocols by an informed IT partner could have prevented this costly security incident. Ransomware is the practice of using computer software to freeze or steal company data […]
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Plan for your hacking safeguards to fail

  • Posted by Colin Pearce
  • On July 9, 2019
You must plan for your hacking safeguards to fail if you don’t want to lose a ton of money. Another major payoff for “hackers” hit the news. Their ransom cost a Florida town (and their insurance) hundreds of thousands of dollars. The lesson here is: businesses and organizations must have hacking safeguards in place. But […]
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Recent Posts
  • The most frequent questions we get at our help desk
  • Employee monitoring: What digital information are you tracking?
  • 5 ways your IT company can help you fight cyber attacks
  • What does our name “Inderly” mean?
  • The most overlooked thing in IT
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