• 2023 IT Services Buyer’s Guide
  • Services and pricing
    • IT for businesses
      • Lawyers
        • Boutique law firms
      • Knowledge workers
      • Digital agencies
    • IT for non-profits
      • Discounts for non-profits
    • Bill audits and destruction (BADAAS)
    • Crisis management
    • Cloud services
      • Your Cloud Office system
      • Your work software
      • Virtual desktops
      • Remote access
      • Servers – with a twist
    • Managed IT services
      • Help desk
      • Tech support
      • Data backups
      • Data security
        • Extra security options
      • Multi-factor authentication
      • Microsoft Office 365 Business
      • Email
      • Wireless
      • Free website hosting
    • Support for internal IT staff
    • Office phone systems
    • Office cabling and wiring
    • Security cameras
  • For clients
    • FAQs
    • Troubleshooting tips
    • Setting up the Cloud Office
    • Cloud Office security brief
  • Our team
  • Contact
    • Testimonials
    • Toronto office
    • Hamilton office
    • Jobs
  • Blog
  • 2023 IT Services Buyer’s Guide
  • Services and pricing
    • IT for businesses
      • Lawyers
        • Boutique law firms
      • Knowledge workers
      • Digital agencies
    • IT for non-profits
      • Discounts for non-profits
    • Bill audits and destruction (BADAAS)
    • Crisis management
    • Cloud services
      • Your Cloud Office system
      • Your work software
      • Virtual desktops
      • Remote access
      • Servers – with a twist
    • Managed IT services
      • Help desk
      • Tech support
      • Data backups
      • Data security
        • Extra security options
      • Multi-factor authentication
      • Microsoft Office 365 Business
      • Email
      • Wireless
      • Free website hosting
    • Support for internal IT staff
    • Office phone systems
    • Office cabling and wiring
    • Security cameras
  • For clients
    • FAQs
    • Troubleshooting tips
    • Setting up the Cloud Office
    • Cloud Office security brief
  • Our team
  • Contact
    • Testimonials
    • Toronto office
    • Hamilton office
    • Jobs
  • Blog

A plan for new software calls for soft skills

  • Posted by Colin Pearce
  • On June 23, 2019

Good tech support should include key soft skills.

If your business is looking to do a “digital transformation” and roll out a new workflow or software suite, here are two stats to keep in mind:

– 63% of CRM (customer relationship management) implementations fail.

– 70% of ERP (enterprise resource planning) implementations fail.

Therefore, you will need a trusted team of tech support folks to help you pick and implement new software. In the long run this approach will help your business run smoother.

But finding the right partner to help you with this is not always straightforward. Most small businesses turn to their IT providers as their “virtual CIO” for these initiatives.

Unfortunately, most small IT firms tend towards technical expertise and lack the soft skills and business acumen to be a true partner. The best tech support requires those soft skills to help you. If you are thinking of a new project, consider a few things beyond just technical ability:

– What business experience does your key IT contact have?

– What is their history of making successful change in workflow for their clients?

We have learned that to achieve more, it’s best to have your IT provider be a true partner. Ideally you have someone you can ask about business strategy rather than just technical resources.

Colin Pearce is Inderly’s CEO.

A 10-year veteran in the IT space, Colin has provided support and advisory services to hundreds of Canadian businesses employing thousands of staff. Having grown tired of selling businesses IT stuff they need, but don’t understand, he decided to create an easy platform that includes almost all required IT infrastructure. Now he can spend his time focusing on how to make business technology work for your unique situation.

0 Comments

Get new blog posts

* indicates required

Recent Posts
  • Top IT trends in 2023
  • 4 ways to achieve transparency from your IT services company
  • Does your team work remotely? Here’s how to secure your computers

The challenge of demonstrating value in IT

Next thumb
Scroll

Request a call


Thank you for getting in touch. Colin will call you shortly!
Error - please try again or email [email protected]
Success. Colin will call you shortly and we look forward to hearing your questions.