What is the history of IT support and where is it going?

The history of “information technology” (IT) services as we know and love it starts in the 1980s. Many IT companies today provide “managed services.” Meanwhile, IT-as-a-service is also emerging. But in the 80s, a company needed multiple IT specialists to fix technology issues. During the 1980s, workplaces started using more and more technology to help […]