FAQs for Inderly clients
Here are some general Inderly FAQs.
Who is Inderly?
Welcome to Inderly (your IT provider) and your Cloud Office system!
We are your IT support team. We take care of your computers, servers, internet, and almost everything technology.
Why should I contact Inderly?
Contact us if you have an issue with a computer, printer, internet, or anything IT-related. We strive to be your first point of contact for all things technology, so if in doubt, give us a shout! If we aren’t the right contact, we’ll either triage the issue for you or connect you with the right party.
When can I contact Inderly?
Our support hours are 8 am-6 pm, Monday-Friday, excluding stat holidays.
How do I contact Inderly?
Email: firstname.lastname@example.org. You will receive a confirmation email.
Phone: 416-860-3516. Press the support option – if you do not get an answer, leave a message with your issue and location and we’ll call you back.
What if I have a problem after hours?
Call us at 416-860-3516 if you have a system down emergency outside our normal office hours. System down means you are unable to work – if this happens, please call and report at any time.
Non-emergency support items are generally addressed during normal office hours, 8 am-6 pm, Monday-Friday.
Your Cloud Office system
What is the Cloud Office?
The Cloud Office is your virtual work computer in the Cloud. This is where all of your work stuff will happen – your files, Microsoft Office, PCLaw, Adobe, etc. We use the Cloud Office and all other Inderly systems in our own office, so we know it inside out.
Why the Cloud Office?
Working directly from a Cloud desktop is the fastest and most secure way to access your work files and applications. Because your work computer is in the Cloud, any failure of your own computer or laptop won’t cause you lost time – if your computer has an issue, simply grab another device and you can get right back to work!